GUEST AUTHOR BLOG by Bernard T. Ferrari author of "Power Listening: Mastering the Most Critical Business Skill of All."
Most of us see Washington as a cacophonous free-for-all that only gets louder and more chaotic during the quadrennial election season.
Politicians charged with addressing today’s extremely complex issues appear to do nothing but stand tall on their hind legs and howl at the moon. Just view the House’s debt ceiling debate or the Administration recently getting cross wise with the Catholic Church and you can understand why the American public feels frustrated and embarrassed and wonders what has come over their elected brood.
My diagnosis is simple: these ladies and gentlemen are so busy pontificating that they have forgotten how to listen. My business experience has taught me that finely honed listening skills undergird good judgment and decision-making. Listening separates the good leaders from the poor ones, those that can solve hard problems from those who can’t. Successful business managers listen to everyone – customers, suppliers, employees, and competitors. Their good listening is often the difference between profit and loss, success and failure, a long career and a short one.
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