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Are TSA Agents Too Rude?
The Huffington Post | April 09, 2012 | 12:17 PM EDT

If you've ever been browbeaten, barked at or belittled by a TSA agent — and let's be honest, who among us hasn't? — then you've got a friend in Sen. Harry Reid (D-Nev.).

The Senate majority leader last week made the equivalent of a 911 call to Miss Manners, suggesting airport security workers "smile" and "say hello" instead of indulging their drill sergeant fantasies.

"People who work for our government have to be able to do it with a smile on their face," he said.

Reid plans to ask Homeland Security Secretary Janet Napolitano to tell airport security workers to be nicer — specifically, to international travelers, who often spend hundreds of dollars on visas and feel a little ripped off when they get to the Land of the Free and discover it's actually the Land of the Rude TSA Agents.

And while Miss Manners is at it, she might try to fix a few more problems with the agency assigned to protect America's transportation systems.

Like the TSA screener who poured hot coffee on a pilot after an argument. No kidding.

The incident happened early last week at JFK Airport, a place not exactly known as a hotbed of etiquette, when American Airlines pilot Steven Trivett reportedly asked a group of TSA agents who were arguing outside a terminal to tone things down.

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