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Facebook User Satisfaction Falls, While Google Plus Takes Off
CNBC.com | July 18, 2012 | 01:01 PM EDT

Facebook isn't keeping it's users very satisfied. In fact, they are finding more reasons to \(dis\) like the social network, according to a recent report.

Facebook came in last place for customer satisfaction among e-businesses with a score of 61 out of 100, an 8 percent drop from the company's score last year of 66, according to a report by The American Customer Satisfaction Index (ACSI).

In fact, the company scored so poorly that it set a new record the lowest score in the social media category.

Google Plus, however, seems to keep its users pretty happy.

The search giant's social network debuted in the ACSI this year scoring 78 points out of 100, tying with Wikipedia for highest score in the social media category.

Pintereset also fared well scoring 69 point.

"These sites are newer, more interesting and potentially don’t have some of the issues that have dogged Facebook for the past several years," said Debra Williamson, a social media advertising analyst for eMarketer.

Privacy concerns, an abundance of ads and an ever evolving interface are a few of the reasons Facebook users expressed dissatisfaction with the social network, according to the report.

Users said one of their big issues with the social network was the new timeline feature, which they found confusing, according to the report.

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